Shipping Policy

At Noya, we strive to deliver your orders safely, quickly, and in compliance with UAE regulations. This Shipping Policy applies to all purchases made on our website, including domestic and international orders.


1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing time may vary during promotions, holidays, or high-demand periods.
  • You will receive a confirmation email once your order is processed and shipped.

2. Shipping Methods & Costs

  • Domestic (UAE):
  • Standard Shipping: 3–7 days
  • Express Shipping: 1–3 business days
  • Shipping costs are calculated at checkout and may vary by weight, size, or location.
  • International Orders:
  • Delivery time depends on the destination country and customs processing.
  • Customers are responsible for customs duties, import taxes, and any additional fees.
  • Shipping costs are calculated at checkout.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order through the carrier’s website or our order tracking page.

4. Delivery & Risk

  • Orders are delivered to the address provided during checkout.
  • Risk of loss or damage passes to the customer upon delivery, except in cases of damage during shipping, for which we are responsible.
  • Please ensure the delivery address is accurate. We are not liable for lost or misdelivered packages due to incorrect information.

5. International Shipping & Customs

  • International shipments may be subject to customs inspections, duties, and import taxes.
  • Delivery times may vary due to customs clearance.
  • Customers are responsible for paying any customs fees or import taxes required by their country.

6. Delays

  • While we aim to deliver within the estimated timeframe, delays may occur due to:
  • Carrier issues
  • Customs processing
  • Weather conditions or unforeseen circumstances
  • We are not liable for delays outside our control but will assist in tracking and resolving issues.

7. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, contact us immediately at info@noyallc.com.
  • For domestic orders, we will coordinate with the carrier to replace or refund the affected items.
  • For international orders, replacement or refund will be handled after confirmation from the shipping carrier.

8. Contact Information

  • For any shipping-related inquiries, please contact:
  • Email: info@noyallc.com
  • Phone: +971502284096
  • Address: Dubai, UAE

By placing an order with Noya, you agree to this Shipping Policy, including delivery timelines, shipping costs, and customs responsibilities.