Refund Policy

At Noya, we value our customers and aim to ensure a smooth shopping experience. This Refund Policy complies with the UAE Consumer Protection Law and VAT regulations.


1. Eligibility for Refunds

  • Refunds are available for products that are:
  • Defective or damaged upon delivery
  • Not as described on the website
  • Items must be returned in their original condition, unused, and with all original packaging and labels intact.
  • Certain items are non-refundable, including:
  • Personalized or customized products
  • Digital products (e.g., software, e-books, media)
  • Sale or clearance items, unless defective

2. Refund Request Process

  • Contact our customer support at info@noyallc.com within 7 days of receiving your order.
  • Provide:
  • Order number
  • Description of the issue
  • Photos or evidence if applicable
  • Our team will review your request and respond within 2 business days.
  • If approved, you will receive instructions for returning the item.

3. Return Shipping

  • For defective or incorrect items, return shipping is free, and we will provide a prepaid label.
  • For other eligible returns, customers may be responsible for shipping costs.
  • We recommend using trackable shipping to ensure safe delivery.
  • International returns may be subject to customs duties and import/export regulations; these costs are the responsibility of the customer.

4. Refund Processing

  • Refunds are issued to the original payment method.
  • Processing time may take 7–14 business days, depending on your bank or payment provider.
  • Refunds will include the VAT portion if applicable, in compliance with UAE Federal Tax Authority regulations.
  • Shipping fees are non-refundable, except when the return is due to our error.

5. Exchanges

  • Exchanges for items of the same type and value are possible, subject to stock availability.
  • Requests for exchanges follow the same process as refunds.

6. Cancellations

  • Orders may be cancelled before shipment.
  • Once shipped, orders must be returned according to the above return policy.
  • Cancellation of orders does not exempt you from shipping fees already incurred.

7. International Orders

  • Customers outside the UAE are responsible for customs duties, taxes, and any import fees.
  • Returns from international shipments must comply with local laws and may take longer to process.

8. Contact Information

If you have any questions about this Refund Policy, please contact:

• Email: info@noyallc.com

• Phone: +971502284096

• Address: Dubai, UAE

By purchasing from Noya, you acknowledge and agree to this Refund Policy in accordance with UAE consumer protection laws.